Privacy Policy
Last Updated: 13 December 2025
Carbon Black Experts (“CBX”, “we”, “our”, or “us”) is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website (cbx.ae) or interact with our services.
1. Information We Collect
We may collect the following types of information:
a. Information You Provide
When you submit a contact form or request a quote, we may collect:
- Name and job title
- Company name
- Email address
- Phone number
- Country
- Message or inquiry content
b. Automatic Information
When you visit our website, certain information may be automatically collected:
- IP address
- Browser type and version
- Pages visited and time spent
- Device type and operating system
- Cookies and similar technologies (if implemented for site performance)
c. Sensitive Information
We do not collect sensitive personal information such as financial data, passwords, or government-issued identifiers.
2. How We Use Your Information
We use the information collected for the following purposes:
- Responding to your inquiries and providing quotes or product information.
- Improving our website content, services, and user experience.
- Complying with legal obligations and regulations.
- Ensuring site security and preventing fraud.
3. Cookies and Tracking Technologies
Our website may use essential cookies for basic functionality. We do not currently use analytical or marketing cookies. You can manage cookies through your browser settings; however, disabling them may affect site functionality.
If we implement additional tracking technologies in the future, we will update this policy and provide appropriate consent mechanisms.
4. Sharing Information with Third Parties
We do not sell, trade, or rent your personal information. We may share data only in limited circumstances:
- With trusted service providers (e.g., logistics partners or IT support) under strict confidentiality agreements.
- When required by law, regulation, or court order.
- In the event of a business transfer (merger, acquisition, or sale).
All third parties are required to protect your data and use it solely for the intended purpose.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal data, including:
- SSL encryption for data transmission
- Restricted access controls
- Regular security reviews
No online transmission is 100% secure, but we take appropriate steps to minimize risks.
6. Your Rights
In accordance with the UAE Federal Decree-Law No. 45/2021 on Personal Data Protection (PDPL) and applicable international standards (such as GDPR for EU residents), you have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent (where applicable)
To exercise these rights, contact us at info@cbx.ae. We will respond within 30 days.
7. Data Retention
We retain personal information only as long as necessary:
- Inquiry and quote data: Up to 3 years for business follow-up
- Client records: As required for legal or accounting purposes (typically up to 7 years)
- Logs: Up to 1 year
Data is securely deleted when no longer needed.
8. International Data Transfers
As a company based in Dubai, UAE, with global operations, data may be transferred internationally. We ensure transfers comply with PDPL requirements and use appropriate safeguards.
9. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted here with an updated “Last Updated” date. Material changes will be communicated via email where possible.
10. Contact Information
For questions or to exercise your rights:
- Email: info@cbx.ae
- Address: Dubai, United Arab Emirates
This Privacy Policy complies with applicable UAE data protection laws and international best practices.